Leeds Irish Health & Homes (LIHH) is committed to protecting and respecting your privacy.
This policy tells you what information we collect, what we do with it, how we will keep it secure and who it might be shared with. We offer a wide range of services, and this policy applies when you:
- Use our services
- Use our website
- Contact us about services or opportunities we offer such as volunteering or job vacancies
- Support us (for example when you donate to us, or participate in one of our events)
Who are we?
LIHH promotes health and wellbeing and provides help and support to those who need it. We offer many services, including: advice and information, befriending, counselling, dementia home support, individually tailored 1:1 support, social groups and activities, social prescribing and supported housing. LIHH is a registered society under the Co-operative and Community Benefit Societies Act 2014 (Reg. no. IP28230R). The registered address of LIHH is Unit 5, Gemini Park, Sheepscar Way. Leeds, LS7 3JB
This privacy notice explains how LIHH use personal information.
LIHH is registered as a Data Controller, which means we decide how, when and why your personal data will be used. This is explained in more detail later in this policy.
If you have any questions, please contact us by:
Telephoning: 0113 2625614
Writing to us: Leeds Irish Health & Homes, Unit 5 Gemini Park, Sheepscar Way, Leeds, LS7 3JB
How do we collect information from you?
We gather information about you when you use our website or interact with us, for example when you contact us about services, or sign up to receive news and events updates. We also collect information from you when you make a donation, sign up to an event, apply to become a volunteer, or submit a job vacancy application.
We need to collect certain information from you in order to process gift aid.
If you do not provide your information to us, this may mean that we are unable to offer certain services to you or fulfil our legal or contractual obligations.
What type of information do we collect?
The personal information we collect from you may include your name, address, telephone number, email address, IP Address, and information on which pages on our website you view and when.
If you make a donation online, your card information is not held by us – it is collected by a separate company (Virgin Money Giving or PayPal) who are our third-party payment processors. They are committed to the secure online capture and processing of card transactions. The card information will only be used to process the payment.
How is your information used?
We may use your information to:
- Keep you updated with information which may be of interest, including campaigns, appeals, promotions, events and newsletters
- Seek your views or comments on the services we provide
- Handle a donation that you have made
- Provide you with information and support at any activities or fundraising events that you participate in.
- Carry out our obligations arising from any contracts entered into by you and us
- Deal with entries into a competition
- Manage any referrals to our services
- Let you know about any changes to our services
- Contact you about the service you are receiving for example about an appointment.
- Handle a job or volunteer application.
We regularly review how long we hold onto your personal information. We are required to hold some types of information to fulfil our legal obligations (for example for the collection of gift aid). However, we will only ever hold your personal information on our systems for as long as necessary (or as long as set out in any contract you hold with us).
We will only ever use your information for the purpose we told you when you originally provided it. As a broad example, if you apply for a job vacancy, your details will only be used for recruitment purposes; it will not be used for marketing purposes.
The legal basis that we rely on for processing your information will depend on the circumstances in which it is being collected and used. However, in most cases, it will fall into one of the following categories:
- Where you have provided your consent for us to use your data in the way that we have explained. For example, we will always ask consent before sending you e-mails or text messages about our work (i.e. our newsletter)
- Where we need to process your information to carry out our legal obligations, such as processing gift aid
- Where the processing is necessary to carry out the performance of a contract, such as processing a donation
- Where we have a legitimate reason to process your information in order to support our vision of delivering health and well-being services that change people’s lives through care, culture and community. This includes providing you with information that we feel would be of interest to you, would be reasonably expected, and not intrusive. For example, if you have recently participated in our tea dance, we may feel that you would be interested in a similar event in the future. We may, therefore, send this information to you by post, or contact you by telephone. You can ask us to stop providing you with this information at any time, and we have explained more about legitimate interests below.
Broadly speaking, legitimate interests means we may process your personal information where we have a genuine and legitimate reason and are not harming any of your rights or interests.
When we process your information for our legitimate interests, we will always consider and balance any potential impact on your rights. As such, we will never use your information for activities where our interests are overridden by the impact on you.
It is always your choice whether you want to receive information from us, and you can opt-out at any time by contacting us using the details in the ‘Your Choices’ section of this policy.
Who has access to your information?
We will never sell or rent your information to third parties (for example another charity). We will never share your information with third parties for marketing purposes.
We will always tell you if we are going to share your information and who this will be with for example if we are working with another charity to deliver a service.
Third-party data processors working on our behalf: We may pass your information to a third party who works on our behalf to provide you with services. For example, so that we can send you email newsletters, we may have to pass your name and email address onto an email software company which specialises in sending email newsletters. The same applies when we send out text messages. When we use these organisations, we provide them with only the personal information that is necessary to deliver the service. Likewise, we will have agreements in place that means they must keep your information secure and not use it for their own marketing purposes. We may, however, be required to release your information due to a court order, or for the purposes of the prevention of fraud or other crime.
You have full control over whether or not you wish to receive information from us. On the form on which we collect your information, you can provide only the information you wish to share with us. We will always tell you why and how the information will be used.
We will never contact you for marketing purposes by email, telephone, text message or post if you have told us that you don’t want to be contacted. You may change your marketing choices at any time by:
Emailing us: UNSUBSCRIBE to firstname.lastname@example.org or by clicking the ‘unsubscribe’ option on an email received from us
Telephoning us: 0113 2625614
Writing to us: LIHH, Unit 5, Gemini Park, Sheepscar Way, Leeds, LS7 3JB
You also have the right to object to other processing that we may carry out. You can do this by writing, e-mailing or telephoning us using the details provided at the top of this page. However, please bear in mind that this may affect our ability to carry out tasks for your benefit. For example, if you object to us processing your information for a job vacancy application, this may mean we are unable to process your application.
Accessing and updating your information, or finding out more
The accuracy of your information is important to us. If you need to correct any information that we hold about you (for example your email address), please contact us using the details at the top of this page.
We can also tell you what information we hold about you, and how it is processed. To do this, please ask for a Subject Access Request form, which can be found by visiting our website or emailing us at email@example.com
You can also ask us about how we use or handle your information, including:
- How we have decided how, why and when we process your data.
- What categories of personal data we collect, store and process, including the purpose and legal basis for this processing.
- If we intend to transfer the personal data to a country outside of the European Economic Area, information about how we ensure this is done securely.
- How long we will store your data.
- How we protect your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is sent over a secure web connection.
Although any other information will be sent by a secure connection, information sent over the internet can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Making a complaint
You have the right to make a complaint about how we (or any third parties) use your personal data. As a local charity, we encourage people to come forward with any suggestions and queries, and welcome people challenging us if they feel that the use of their information is unfair, misleading or inappropriate. You can contact us by using the details at the top of this policy.
You also have the right to make a complaint directly to the supervisory authority, which is the ICO. They can be contacted by telephone on 0303 123 1113. Alternatively, please visit their website: https://ico.org.uk/concerns
Links to other websites
We may analyse your personal information to create a picture of your interests and preferences, alongside a history of your relationship with the charity. Profiling can help us target our resources more effectively by gaining an insight into the background of our supporters. We may then use this information to contact you with information that you may find relevant, as discussed in the section ‘How is your information used?’ We may make use of additional information about you when it is available from external sources to help us do this effectively, such as from Companies House, public registers, magazines and newspapers. We may also use your personal information to detect and reduce fraud and credit risk.
16 or under
We are committed to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission whenever you provide us with personal information.
Reviewing this policy
We regularly review this policy to ensure it reflects how we use and handle your information, and was last updated in Spetember 2018. We may, from time to time, change this policy, so please check this page occasionally to ensure that you’re happy with any changes.