0113 262 5614 info@lihh.org

 

 

 

 

 

Have Your Say

Leeds Irish Health and Homes (LIHH) recognises that Service users have a right to complain if they feel the service has not been provided to an expected standard or if they have been treated unfairly or disrespectfully. We also acknowledge that service users need access to an effective and easy to understand complaints procedure.

Equally there will be occasions where Service users wish to express their thanks and gratitude for the support provided by a member of staff or volunteer or service provided. It is important that LIHH are able to recognise staff and volunteers who provide an exceptional service or have made a real difference to people’s lives.

LIHH values any feedback on our staff, volunteers and services both positive and negative and will use this information to improve the organisations performance to provide the best possible services.

LIHH has a standard complaints form informing people of their right to complain and a written complaints procedure.  Click here to download the form and email it to us at : info@lihh.org or post it to us: Leeds Irish Health & Homes, Unit 5, Gemini Business Park, Sheepscar Way, Leeds, LS7 3JB

Should you require any assistance please call us on: 0113 2625614

This compliments and complaints policy can also be used by external organisations, agencies or the family or friends of service users, who may wish to feedback any complaints, concerns or compliments regarding our service delivery or about the actions of a member of staff.